At British IPTV, we are committed to providing a high-quality user experience. However, due to the digital nature of our services, we have established this refund policy to clarify the cases in which a refund may be granted.
- General Conditions
By subscribing to our services, you agree to our refund policy as described here.
Payments made for subscriptions are generally non-refundable.
Exceptions to this rule are described in the sections below.
- Eligible Refunds
Refunds may be granted in the following situations:
2.1. Major Technical Issues
If you are unable to access the application or its main features due to unresolved technical issues on our part, you may request a refund, subject to the following conditions:
You have contacted our technical support team to report the issue.
We were unable to resolve the issue within a reasonable timeframe.
2.2. Incorrect Billing
If an incorrect amount has been charged or debited from your account (e.g., double billing or incorrect amount), you are eligible for a refund.
2.3. Right of Withdrawal (according to local laws)
In accordance with applicable laws, you may be entitled to a refund if you exercise your right of withdrawal within a certain period (usually 14 days after the initial purchase or subscription). This right applies only if you have not started using the services or digital content.
- Non-Eligible Cases
Refund requests will be denied in the following situations:
You have used the application or accessed a significant portion of the services after purchase.
The issue is related to an unstable or inadequate Internet connection on your part.
You forgot to disable the automatic renewal of your subscription before the billing date.
Refund requests for promotions or special offers not specified as refundable.
- Refund Request Procedure
To request a refund:
Contact our customer service: send an email to contact@british-iptv.net or use the contact form in the application.
Provide the necessary information:
Your account identifier.
Proof of purchase (receipt, bank transaction, etc.).
A clear description of the problem encountered.
Processing time: We will review your request within 7 to 10 business days. If approved, the refund will be processed via the original payment method.
- Refund Method
Refunds will only be made via the payment method you used at the time of purchase (credit card, PayPal, etc.). We are not responsible for delays attributable to your financial institution. - Policy Changes
We reserve the right to modify this refund policy at any time. Any changes will be published on our application and will take effect immediately for new subscriptions. - Contact
For any questions regarding our refund policy, please contact us:
Email: contact@british-iptv.net
Phone: +1 619 714 9049